Terms & Conditions

Order Submission & Confirmation

1. Placing an order and completing payment constitutes a binding sales contract under U.S. law. We reserve the right to verify order validity, inventory availability, and payment authorization before processing.
2. An order confirmation email will be sent within 1 hour of payment—this confirms order receipt, not shipment. A separate shipping confirmation email with tracking information will be sent when your order is dispatched.
3. Order Cancellations
   • Within 12 hours of purchase: Free cancellation, full refund processed within 3 business days.
   • After 12 hours (pre-shipment): 5% processing fee deducted, refund processed within 3 business days.
   • Post-shipment: Cancellations are treated as returns and subject to our Return & Exchange Policy (shipping costs and restocking fees apply).
   
   
4. We reserve the right to cancel orders for insufficient inventory, pricing errors, invalid shipping/payment information, suspected fraudulent activity, or violations of these Terms & Conditions.

Product Compliance & Liability

1. Compliance Guarantees
   
   
   • All bedding products comply with OEKO-TEX Standard 100 (free of harmful chemicals and dyes, safe for skin contact).
   • All products meet CPSC flammability standards for bedding and are Prop 65 compliant (no lead, cadmium, or other toxic substances).
   • Mattress pads with waterproof features use non-toxic, food-grade materials that are safe for long-term use.
     
     
     Compliance certificates are available upon request via customer service.
   
   
2. Limitation of Liability

   
   

   We are not liable for:
   
   
   • Dissatisfaction due to personal preference (e.g., sheet softness, bedspread pattern, mattress pad thickness).
   • Damages caused by improper product use or care (e.g., sheets shrunk from high-heat drying, bedspreads torn from rough washing, mattress pads damaged by sharp objects).
   • Indirect damages (e.g., sleep disruptions due to product unavailability) resulting from order cancellations or shipping delays.
   
   
3. Warranty Coverage
   
   
   • Bed Sheet & Bedspread: 1-year limited warranty against manufacturing defects (loose stitching, fabric tears); excludes wear from regular use or improper washing.
   • Mattress Pad: 2-year limited warranty against manufacturing defects (waterproofing failure, padding displacement); excludes damage from spills or rough handling.
   
   

User Obligations

1. Provide true, accurate, and complete order information (e.g., correct bed size for sheets, shipping address details). You are liable for delivery delays, additional costs, or failed deliveries caused by incorrect information.
2. Use products in accordance with the user manual and care instructions (e.g., wash sheets in cold water, avoid bleach on bedspreads, air-dry mattress pads).
3. Do not resell our products for commercial purposes without our written authorization. Authorized retailers must comply with our pricing and compliance standards.
4. Refrain from fraudulent activities (e.g., false defect claims, returning used products as new, identity theft). We reserve the right to refuse service, cancel orders, and pursue legal action against violators.

Intellectual Property & Dispute Resolution

1. All website content (product images, descriptions, care guides, compliance documents) is protected by U.S. copyright and trademark laws. Unauthorized copying, modification, distribution, or reproduction is prohibited and may result in legal action.
2. Any dispute arising from these terms or your purchase will first be resolved via negotiation with our customer service team within 10 business days.
3. Unresolved disputes will be submitted to arbitration in Harris County, Texas, USA in accordance with American Arbitration Association (AAA) rules, or filed in state/federal court in Texas.
4. These terms are governed by Texas state law and U.S. federal law. Any provision deemed invalid or unenforceable will not affect the validity of the remaining provisions.