FAQ

Q1: What materials are your bed sheets made of, and are they suitable for sensitive skin?


A: Yes! Our bed sheets are available in 100% organic cotton, bamboo, and microfiber—all certified by OEKO-TEX Standard 100 to be free of harmful chemicals and dyes. Organic cotton and bamboo sheets are hypoallergenic, breathable, and ideal for sensitive skin or allergies. We recommend avoiding microfiber sheets if you have severe skin sensitivities, as they can trap heat for some users.

Q2: How do I choose the right size bed sheet or bedspread for my mattress?


A: Follow these steps to ensure a perfect fit:

  1. Measure your mattress width, length, and depth (thickness).
  2. Check our size chart: our sheets fit mattresses up to 18 inches deep (deep-pocket options fit up to 24 inches).
  3. For bedspreads, choose a size that extends 12–18 inches over the sides of your bed for full coverage.

    If you’re unsure, our customer service team can help you select the right size based on your mattress measurements.

Q3: Are your mattress pads waterproof, and will they make me feel hot while sleeping?


A: We offer two types of mattress pads:

  • Waterproof Mattress Pads: Made with a thin, breathable TPU waterproof layer that blocks spills and stains without trapping heat. The top layer is cotton or bamboo, so it feels soft and cool against the skin.
  • Non-Waterproof Mattress Pads: Designed for extra comfort and padding, with no waterproof layer—ideal for those who don’t need spill protection.

    All our mattress pads are engineered to be breathable, so you won’t feel hot or sweaty during sleep.

Q4: Can I return bed sheets if they don’t fit my mattress?


A: Yes! Unwashed, unused bed sheets with original tags and packaging are eligible for return/exchange within 30 days of delivery. You will need to request an RA Number first, and you are responsible for shipping costs plus a 10% restocking fee. We recommend double-checking your mattress measurements before ordering to avoid fit issues.

Q5: Do you offer bulk discounts for hotels, Airbnb hosts, or apartment complexes?


A: Yes! We offer tiered bulk discounts for commercial and organizational orders, with free standard shipping for all U.S. locations:

  • 10–29 sets/pads: 15% off retail price + free product samples.
  • 30–49 sets/pads: 25% off retail price + dedicated account manager.
  • 50+ sets/pads: 35% off retail price + customized packaging options + extended warranty.



Q6: How should I care for my bedding to maximize its lifespan?


A: Follow these care tips to keep your bedding soft and durable:

  1. Wash bed sheets and bedspreads in cold water with mild detergent—avoid bleach or fabric softeners (they coat fibers and reduce softness).
  2. Tumble dry on low heat or air dry to prevent shrinking and fading.
  3. Wash mattress pads separately (if applicable) and avoid high-heat drying to preserve waterproofing.
  4. Rotate your mattress pad every 3 months to ensure even wear.
  5. Store bedding in a cool, dry place away from direct sunlight to prevent discoloration.