Return & Exchange Policy

This policy complies with FTC mail-order rules and CPSC regulations for bedding products, with special provisions for the hygiene and fabric characteristics of bed sheets, bedspreads, and mattress pads. All returns and exchanges require a Return Authorization (RA) Number—returns without an RA number will be rejected.

Eligibility Requirements


  1. Time Limit

    All return/exchange requests must be initiated within 30 days of product delivery. For custom-sized bedding, we extend this window to 45 days to allow for fit verification.

  2. Product Condition

    All products must be unused, unwashed, and in original condition with all tags, packaging, and compliance documents (e.g., OEKO-TEX certificate) intact (hygiene is a critical factor for bedding):


  • Bed Sheet & Bedspread: Unfolded, no stains, tears, or signs of washing; original plastic packaging and brand tags intact; no monogramming modifications (if applicable).
  • Mattress Pad: Unopened or unapplied, no stains, moisture marks, or signs of use; waterproof backing intact; original packaging and protective covers in place.

  1. Defective/Incorrect Items

    Products with manufacturing defects (e.g., loose stitching, torn fabric, uneven padding, incorrect size/color) or wrong deliveries are eligible for free returns or exchanges. Photo/video evidence of the defect is required for verification, and we cover all shipping costs.

  2. CPSC Recalled Items

    All CPSC-recalled products are eligible for free return, replacement, or full refund, regardless of purchase date. We will notify you immediately if any product you purchased is subject to a recall.


Non-Returnable & Non-Exchangeable Items


  1. Used or washed products (e.g., sheets with laundry detergent residue, mattress pads with body oil marks) due to hygiene concerns.
  2. Products damaged due to improper use, washing, or storage (e.g., sheets shrunk from high-heat drying, bedspreads faded from bleach use, mattress pads torn from rough handling).
  3. Customized products (e.g., monogrammed sheets, custom-sized bedspreads) with non-quality-related issues.
  4. Final sale items (marked "Final Sale" on the product page), except for defective or recalled items.
  5. Products with removed or damaged compliance labels (e.g., OEKO-TEX tags, Prop 65 warning labels).

Return & Exchange Process


  1. Submit Request

    Contact customer service via phone, email, or the website’s return portal, provide your order number, describe the issue, and upload photo/video evidence (if applicable). We will review your request within 2 business days and issue an RA Number if approved.

  2. Shipping Arrangement


  • Defective/Incorrect/Recalled Items: We provide a prepaid shipping label and cover all shipping costs (no restocking fee applies).
  • Personal Reason Returns: You are responsible for all shipping costs. A 10% restocking fee applies to cover packaging and inspection costs (this fee is waived for exchanges of the same product).

  1. Inspection & Processing

    Our quality team inspects returned items within 5 business days to verify condition and compliance with hygiene standards.

  • Eligible defective/incorrect items: Process a full refund (including original shipping fees) or exchange for the correct product, shipped free of charge within 3 business days.
  • Eligible personal reason returns: Deduct shipping costs and restocking fees, then issue a refund for the remaining product price.

  1. Refund Completion

    Refunds are credited to your original payment method within 7 business days after inspection approval. Credit card refunds may take an additional 1–3 business days for bank processing.